Privacy Policy

Article 1: preamble

The purpose of this privacy policy is to inform users of the site:

How their personal data is collected. Personal data is any information that identifies a user. As such, it may be: his first and last names, his age, his postal or email address, his location or his IP address (non-exhaustive list);
On the rights they have regarding this data;
On the person responsible for processing the personal data collected and processed;
On the recipients of this personal data;
About the site’s cookie policy.

This policy supplements the legal notices at the following address:

As data controller, we attach great importance to the protection of personal data and respect for privacy.

In complete transparency, this Policy aims to inform users of the methods of collection, processing and use of their personal data, as well as the rights they have in this regard.

Article 2: principles relating to the collection and processing of personal data

In accordance with article 5 of European Regulation 2016/679, personal data are:

Processed in a lawful, fair and transparent manner with regard to the data subject;
Collected for specified purposes (see Article 3.1 hereof), explicit and legitimate, and not further processed in a manner incompatible with these purposes;
Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay;
Kept in a form allowing the identification of data subjects for no longer than is necessary for the purposes for which they are processed;
Processed in such a way as to guarantee appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using technical or organizational measures appropriate.

The processing is only lawful if and insofar as at least one of the following conditions is met:

The data subject has consented to the processing of their personal data for one or more specific purposes;
The processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the latter’s request;
The processing is necessary for compliance with a legal obligation to which the controller is subject;
The processing is necessary to protect the vital interests of the data subject or of another natural person;
The processing is necessary for the performance of a task in the public interest or in the exercise of official authority vested in the controller;
The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular when the data subject is a child.

Article 3: personal data collected and processed in the context of navigation on the site

Article 3.1: Data collected

It is important to note that the reservation of rooms is done via the reservation site of the company operating its brand, using its external reservation engine.

By clicking on the call-to-action (CTA) buttons to make a reservation, you will be redirected to the reservation site of this company operating its hotel brand.

The information provided on the booking site is collected and processed by this company in accordance with its own privacy policy. You can consult this privacy policy for more information on how they collect, use and store your personal data.

On the occasion of your reservation, this personal data may be:

Your first and last name: to personalize communications and answers to questions asked via the contact form.

Your email address: to respond to requests and communicate with our customers.

Your telephone number: optional, allowing more direct communication if necessary.

Your dates of stay: to better understand customer needs and facilitate reservation planning.

In addition to the personal data mentioned above, it is important to specify that our site may collect certain data automatically during your visit. This automatic data may include information such as your Internet Protocol (IP) address, the type of browser you use, your Internet service provider, the pages of the site you visited, the duration of your visit and other similar data.

We also use cookies, which are small text files stored on your device, to improve your browsing experience on our site. Cookies allow us to personalize content, remember your preferences, analyze site performance and provide features such as automatic login and remembering your selections.

To read our Cookies Policy, click here . You can control and limit the use of cookies through the configuration settings of your web browser. However, your use of our site will be limited if you block certain cookies.

Article 3.2: Mode of data collection

When you use our site, certain data is automatically collected:

Internet Protocol (IP) address: This information is recorded for security purposes and to analyze general traffic patterns on our site.

Browser type and operating system: this data helps us to optimize our site to offer you the best possible experience, by adapting its display and its functionalities according to your configuration.

Pages visited: we record the pages you visit on our site in order to understand your interests and improve our content and services.

Duration of visit: this data allows us to measure user engagement on our site and optimize its content accordingly.

Approximate location data: we may collect information about your general location in order to personalize the services offered according to your region.
Remember that we do not collect other personal data. This other data may be collected by the company operating its hotel brand on the occasion of your reservation

Article 3.3: Use of collected data

The collection and processing of data is carried out for the following purposes:

Improving the user experience: Automatically collected data, such as IP address and site usage information, is used for analysis and to improve our website. They help us understand how visitors interact with our site, what content is most viewed and identify any technical problems.

Compliance with our legal and regulatory obligations.

We take the protection of your personal data seriously and put in place appropriate measures to ensure their security. Your information is treated confidentially and is not shared with third parties, except as necessary to respond to your request or as required by law.

Article 3.4: Recipients and hosting of collected data

Your personal data is intended for our service operating our site.

The https://novotel-clermontferrand.fr/ website is hosted by:

Infomaniak (Rue Eugène-Marziano 25, 1227 Genève, Suisse)
32-34, Rue Georges Besse 63100 CLERMONT-FERRAND

Article 3.5: Data retention period

Your browsing, traffic and connection data are kept for a maximum of 3 years.

Article 3.6: Cookies policy

To read our Cookies Policy, click here

Article 3.7 : Site platform

Site developed by Ethiko.

Article 4: Data controller and data protection officer

Article 4.1: The data controller

Personal data is collected by LE BREZET HOTEL, a simplified joint-stock company with capital of €372,906, whose registration number is Paris 817 432 347.

The personal data controller can be contacted as follows:

By mail to the address: 11 RUE RENE GOSCINNY 75013 PARIS;

By phone: 04 73 41 14 14;

By email: h1175-gm@accor.com

Article 4.2: The data protection officer

The data protection officer of the company or of the person in charge is:

LE BREZET HOTEL

By mail to the address: 11 RUE RENE GOSCINNY 75013 PARIS;

By telephone: on 04 73 41 14 14;

By email: h1175-gm@accor.com

Article 5: the rights of the user with regard to the collection and processing of data

Any user concerned by the processing of his personal data may avail himself of the following rights, pursuant to European regulation 2016/679 and the Data Protection Act (Law 78-17 of January 6, 1978):

Right of access, rectification and right to erasure of data (set out respectively in Articles 15, 16 and 17 of the GDPR);
Right to data portability (Article 20 GDPR);
Right to restriction (Article 18 GDPR) and to object to data processing (Article 21 GDPR);
Right not to be the subject of a decision based exclusively on an automated process;
Right to determine fate of data after death;
Right to complain to the competent supervisory authority (Article 77 of the GDPR).

To exercise your rights, please send your letter to Novotel Clermont-Ferrand 32-34, Rue Georges Besse 63100 CLERMONT-FERRAND or by email to H1175@accor.com</ a>

In order for the data controller to comply with his request, the user may be required to provide him with certain information such as: his first and last names, his e-mail address as well as his account number, personal space or subscriber.

For the sake of confidentiality and protection of personal data, we must ensure your identity before responding to such a request, which is why we ask you to attach a signed copy of an identity document to your letter.

If you believe that we have not respected your rights, you have the option of lodging a complaint with the competent national supervisory authority (this is the Commission Nationale de l’Informatique et des Libertés or “Cnil ”) or to obtain compensation from the competent courts.

Article 6: measures implemented to ensure data protection

We apply technical, organizational, functional and administrative measures to ensure a precautionary and appropriate level of security to the risk of processing personal data (designation of a person responsible for processing your data personal information, securing access to our premises and our IT platforms).

The purpose of these measures is to ensure the confidentiality and integrity of your personal data, and thus prevent it from being distorted, damaged or accessed by unauthorized third parties.

Article 7: conditions for modifying the privacy policy

The publisher of the Novotel Clermont Ferrand site reserves the right to be able to modify this Policy at any time in order to ensure that users of the site comply with the law in force.

Any changes cannot affect purchases previously made on the site, which remain subject to the Policy in force at the time of purchase and as accepted by the user when validating the purchase.

The user is invited to read this Policy each time he uses our services, without it being necessary to notify him formally.